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Understand our terms and conditions. Our Terms and Conditions page clarifies legal agreements and conditions related to our services. Read to ensure you are well-informed. Terms & Conditions Terms & Conditions Last update: 10th of February 2025. Chaska Tours S.A.S. acts as an intermediary between users, entities, and/or individuals involved in providing air or land transportation services, accommodation, food, or any other service contracted through their travel agent and/or tourist service provider. Chaska Tours undertakes to provide the confirmed services, taking into account the exceptions specified in these terms, and is not responsible for the non-compliance of those entities with their obligations, as well as for contingencies resulting from strikes, weather conditions, delays, earthquakes, quarantines, as well as for personal or moral damages, losses suffered by passengers, damage or theft of luggage, or accidents, illnesses, and deaths. All users must claim directly from the service providers for the failed service, in which case Chaska Tours will serve as an intermediary. These "Terms and Conditions" are regulated in accordance with civil and commercial rules, as well as other applicable laws. DEPOSITS AND PAYMENTS Our prices are subject to change without prior notice, due to a change in the cost of any service or variations in the exchange rate. VAT does not apply to foreign clients who comply with the regulation for this exemption. To qualify for the exemption, passengers must declare a travel purpose of "travel and leisure" (leisure, vacation, tourism) when requested by the immigration officer at the airport or another border crossing they use to enter the country. The officer will stamp the passengers' passport with the PIP-5 seal. Different stamps or different travel purposes declared to the immigration officer may cause the exemption not to apply to the passenger. In that case, Chaska Tours and any other tourist service provider must charge VAT on the price paid by the passenger for each service. To confirm services, Chaska Tours requires a deposit of 30% of the total itinerary price. In certain circumstances (e.g., during peak season or when special services are contracted), which Chaska Tours will communicate to the client/traveler in advance, a higher deposit may be necessary. The availability and prices of the services quoted in the travel itinerary may change and will not be confirmed until the client/traveler accepts the itinerary and makes the deposit payment. The balance of the reservation must be paid 30 days before the start of the journey (or 45 days in high season), with the reservation considered canceled and the corresponding service charges applied if payment is not made within the established period. For bookings made within the 30 days before the start of the journey (or 45 days for high-season bookings), full payment is required to confirm services. The client/traveler assumes all bank costs related to the payment of the contracted services. VAT Exemption for Foreign Tourists Our prices are subject to change without prior notice due to variations in service costs or exchange rates. The published prices do not include VAT. VAT does not apply to tourism services contracted with operators such as Chaska Tours by foreign travelers and non-resident Colombians. To qualify for this exemption, travelers must declare a purpose of "leisure, vacation, or tourism" when entering Colombia, as requested by the immigration officer at the airport or any other entry point. If this requirement is met, their passport will be stamped with the PIP-5 seal. During hotel check-in and the first contact with Chaska Tours' representative for the start of the contracted services, travelers will be required to provide a copy or photograph of the personal information page of their passport, as well as the page with the valid PIP-5 stamp. If the traveler declares a different purpose of visit to the immigration officer or receives a stamp other than PIP-5, the VAT exemption will not apply. In this case, or if the traveler chooses not to provide copies of their passport, Chaska Tours and its service providers will be required to charge VAT on the cost of each service. Chaska Tours guarantees the responsible and secure handling of the passport information provided by travelers. The data will be stored on secure servers and used exclusively to demonstrate to tax authorities that the traveler qualifies for the VAT exemption. If the traveler is not a direct client of Chaska Tours but has booked services through a travel agency, it will be the responsibility of the agency to provide Chaska Tours with the necessary documentation to support the exemption. CHANGES All requests for modification or cancellation of services must be communicated in writing to the Chaska Tours representative who prepared the itinerary or sent via email to info@chaskatours.co . Name changes, travel date changes, or services requested by the passenger once the itinerary is confirmed will be handled individually by the Chaska Tours representative responsible for assisting the passenger. Chaska Tours will not charge additional fees for requested changes, except those charged by the hotel/airline or other company, as well as those that may arise from the difference between the originally contracted services and those intended to be modified. Chaska Tours will do its best to manage the requested changes but does not guarantee that they can be made. After the itinerary is fully paid and the reservation is confirmed, Chaska Tours will do everything possible to operate the itinerary as contracted. Services are requested and confirmed to be so. However, Chaska Tours works with independent providers such as airlines, hotels, and local transportation and activity operators, over which it has no direct control, so changes to the itinerary may occur. Chaska Tours will communicate any changes as soon as possible to the client/traveler and offer alternatives of similar or better quality, or a partial or full refund for the modified/canceled service. In cases of force majeure described below, no compensation will be paid, and the resulting costs will be borne by the client/traveler. CANCELLATIONS AND REFUNDS Cancellation expenses will be applied based on when the request is received from the client/traveler and the travel start date, as follows: If the client/traveler cancels the trip up to 45 days before the travel start date (60 days if the travel start date is in high season), Chaska Tours will charge a cancellation fee of 15% of the total contract value for administrative charges, if the contract does not have specific conditions indicating otherwise. If the contract is canceled between 44 and 21 days before the travel start date (between 59 and 31 days if the travel start date is in high season), Chaska Tours will charge a cancellation fee of 50% if the contract does not have conditions indicating otherwise. If the contract is canceled 20 days before the travel start date (or 30 days if the travel start date is in high season), or if the passenger fails to show up for the services ("No show"), no refund will be provided unless otherwise stated in the specific conditions of the agreed contract. In the event that a refund is applicable, bank fees will be borne by the client. NOTES ON FLIGHTS, LUGGAGE AND OTHER SPECIAL SERVICES Chaska Tours acts as an intermediary between the client and the airline for the purchase of air tickets when requested by the client. Once the tickets are reserved, confirmed, and paid for by the client, the change, cancellation, and/or refund policy that applies to these services is directly that of the airline with which the flights were booked and not the one detailed in the above section "CANCELLATIONS." The client/traveler is responsible for checking in for their flights at least 24 hours before the flight departure. Chaska Tours is not responsible for missed flights due to arriving late at the airport, flight overbooking (this is the airline's responsibility), or if the client/traveler has not checked in on time. The cancellation or changes to air tickets are not the responsibility of Chaska Tours, as well as any claims related to seat assignments, overbooking, labor strikes, changes in flight schedules, delays, cancellations, refund requests, or the insolvency or bankruptcy of an airline. Chaska Tours is responsible for the activities and excursions detailed in the final itinerary before the start of the journey. The excursions and activities that the client/traveler decides to purchase at any time from a local provider or a third party will not be part of their contract with Chaska Tours, and the client/traveler will enjoy them according to the terms and conditions of that third party. When the client/traveler contracts services through Chaska Tours with special change, cancellation, and/or refund policies (such as a minimum stay requirement or a cancellation penalty different from the one established in the section above "CANCELLATIONS"), the Chaska Tours representative will inform the client upon reservation and confirmation of the services about the special policies that apply and will proceed to confirm the services upon client authorization. In any case, the cancellation penalty for flights, hotels, or any other service that has been reserved and/or prepaid through us is subject to the cancellation policy of the hotel/airline or other contracted company. If these conditions stipulate a particular cancellation fee, it will be charged independently of the percentage that Chaska Tours will charge as the cancellation fee mentioned above for each case. Luggage The transportation services offered by Chaska Tours include a 23 kg suitcase plus a carry-on item per passenger, both of standard size: for the larger piece, the maximum dimensions are 158 cm linear (i.e., height + length + width) and for the carry-on, the maximum dimensions are 45 cm x 35 cm x 20 cm. This condition generally applies to air, land, sea, and river transportation services contracted with Chaska Tours, except for special and exceptional cases that may arise, such as some regional flights and transfers in small boats, jeeps, horses, among other necessary alternatives in some destinations. These cases will be timely communicated to the client. In the event that the client exceeds the amount of luggage included by Chaska Tours, they must inform the representative attending to them at Chaska Tours, as additional costs and logistical implications may arise, leading to changes in the itinerary. In any case, these costs must be borne by the client. SEASONS Low Season: Travel dates between February 16 and November 30, excluding Holy Week, July 1 to September 1, and local festival dates that may vary in each destination. High Season: January 1 to February 15, Holy Week, July 1 to August 31, and December 1 to December 31. For travel dates during high season, please consult us for prices and service availability before making the reservation. DOCUMENTATION All passengers must carry the necessary personal documentation during their journey. Chaska Tours assumes no responsibility for information, loss, or visa denial. PROTECTION OF PERSONAL DATA The client/traveler, freely, expressly, and unequivocally grants consent and agrees with the Personal Data Protection Policy described below, regulated by Law 1581 of 2012, and partially by Decree 1377 of 2013, to carry out personal data processing activities. This includes collection, storage, use, circulation, and/or deletion, for the fulfillment of the purposes of Chaska Tours' Personal Data Processing Policy. These are the terms and responsibilities that, as a tour operator, concern Chaska Tours regarding the processing of personal data (such as name, date and place of birth, nationality, gender, passport, phone numbers, email, banking information) necessary for maintaining the commercial relationship in actions such as operational services requested by the interested party and billing for these, as well as the completion of after-sales service. Purpose of data processing: The purpose of processing the collected data is related to the development of Chaska Tours' corporate purpose, so the personal data will be used exclusively to operate the tourist services requested by the interested party. This data will not be shared with third parties unless necessary to ensure the provision and billing of contracted tourist services. Chaska Tours will maintain confidentiality regarding the personal data to which it has had access under this contract (hiring and payment for tourist services), even after the contract ends. Chaska Tours may share your data with service providers for your trip and use it for security checks, satisfaction surveys, market studies, statistical analysis, and to send you communications about news, information, and/or offers. The data provided to Chaska Tours may be disclosed to public authorities, such as customs and immigration, credit or security companies, debit and credit card companies, and government and security agencies if required by these or the law. Rights of data owners: Data owners have the right, during the time Chaska Tours and/or its collaborators have them stored, to access, rectify, delete, and port their data. To exercise any of these rights, data owners can contact Mr. Rene Suter at info@chaskatours.co . The maximum term for processing the request will be fifteen (15) business days from the day following the date of receipt of this. If it is not possible to address the claim within this period, Chaska Tours will notify the interested party of the reasons for the delay and the date on which the claim will be addressed. The process cannot exceed eight (8) business days following the expiration of the first term. Data storage: The aforementioned personal data will be stored and protected by Chaska Tours' personnel and will be deleted after two years from the date of completion of the service. COMPLAINTS AND CLAIMS HANDLING Any complaint, claim, as well as changes or special requests from the client/traveler, can be submitted in writing to the Chaska Tours representative and/or to the email address info@chaskatours.co . ACCEPTANCE By applying to participate in any of the travel itineraries offered by Chaska Tours, the client and/or the traveler declares that they are aware of and approve all the terms of these "General Terms and Conditions," as well as the conditions described in the brochure, itinerary, or customized travel plan offered. We do not accept speculative, false, or fraudulent reservations. The client and/or the traveler acknowledges that they are of legal age to accept the legal and financial obligations that this document and the contract or travel itinerary imply. The client and/or the traveler agrees to all responsibilities resulting from the hiring of Chaska Tours' services, both for themselves and third parties. Chaska Tours, its collaborators, or service providers assume no responsibility for costs, injuries, damages, deaths, losses, accidents, or delays affecting any person or property resulting directly or indirectly from (i) acts or omissions of any person, provider, operator, or entity supplying any goods or services included in the itinerary, or (ii) force majeure factors such as thefts, labor disputes, mechanical breakdowns, quarantines, government regulations or measures, weather conditions, strikes, accidents, fires, floods, political unrest, wars, terrorism, pandemics, epidemics, wildlife interactions, criminal activities, force majeure, or other causes beyond our control. By making a reservation with us, the client/traveler waives any claims against Chaska Tours for such costs, damages, or inconveniences. If circumstances beyond Chaska Tours' control, as described above, require modifying or terminating the itinerary after departure but before its completion, the company will not be liable for any compensation or reimbursement for incurred expenses. Chaska Tours recommends that the client/traveler purchase adequate travel insurance. Although Chaska Tours will do everything possible to ensure the safety of the client/traveler, the trip is undertaken at the client/traveler's own risk, and the company accepts no responsibility or obligation for the passenger's safety or health conditions. Any medical condition that the client/traveler considers important must be notified to Chaska Tours before the start of the journey. Likewise, the client/traveler must be in good health and have the appropriate experience if engaging in outdoor activities and/or adventure sports. RESPONSIBILITIES OF CHASKA TOURS Chaska Tours commits to maintaining high-quality standards in all accommodations, locations, and experiences during the provision of services. However, it is important to note that quality, hygiene, accommodation, and transportation standards in Colombia may differ from those in other parts of the world. Chaska Tours strives to maintain relationships with reputable providers. In the event of any complaints in this regard, the contract will be considered fulfilled if the services meet local standards. The descriptions and information about products and services regarding destinations, airlines, hotels, and other providers provided by Chaska Tours to the client/traveler are based on the most recent information available at the time of publication but may contain typographical errors or inaccuracies. Chaska Tours complies with the publication in its tourism products of Law 679 issued by Congress, with provisions aimed at preventing and countering exploitation, pornography, and sexual tourism involving minors. In accordance with the provisions of this law, all individuals must prevent, block, address, and report the exploitation, accommodation, use, publication, dissemination of images, texts, documents, audiovisual files, the use of global information networks, or the establishment of telematic links of any kind related to pornography or alluding to the sex of children. Failure to comply with the above could result in criminal liability and/or administrative action. Chaska Tours reserves the right to modify any or all parts of these conditions at any time and without prior notice. Colombian law applies. Rates and services availability subject to change without prior notice. Chaska Tours SAS, abides by Law 1336 of 2009 and resolution 3840 that complements Law 679 of the Congress of the Republic publishing in its products and tourist information, the provisions that are given to prevent and combat exploitation, pornography and sex tourism with minors. According to these forecasts we must all prevent, avoid and denounce the exploitation, storage, use, publication, distribution of images, texts, documents, audiovisual files, use of global information networks or any other telematic link related to pornography or allusive to the sexuality of minors. Failure to comply with this regulation may have consequences of criminal liability and / or administrative actions. Chaska Tours S.A.S. it is subject to the liability regime of Law 300 of 1996, Decree 53 of 2001, Law 1101 of 2006, Decree 2438 of 2010, and other regulations, where its quality as an intermediary is indicated as a Travel Agency. Chaska Tours S.A.S. is committed to Sustainable Tourism in compliance with Law 17 of 1981 and Law 1333 of 2009 whose purpose is to prevent the illegal trafficking of species of flora and fauna, as well as the laws Law 63 of 1986, Law 1185 of 2008 on Illegal Traffic of Cultural Property, Law 2811 of 1973 on the National Code of Renewable Natural Resources and protection of the environment, Law 0584 of 2002 where the wild species that are threatened in the national territory are declared and Law 379 of 1997 General Law of Culture respectfully handling information about the different attractions and activities related to the country's cultural and natural heritage. Download T&C

Discover Santa Marta, the colonial gem on the Caribbean coast, with its historic streets, lively squares, and breathtaking sea views. Perfect for beach lovers, adventurers, and anyone looking to explore Tayrona National Park and the stunning Sierra Nevada. Santa Marta A coastal city with colonial charm, colorful streets, and spectacular views of the Caribbean Sea. The perfect starting point for trips to Tayrona National Park and the Sierra Nevada. HIGHLIGHTS Parque Tayrona - A national park with breathtaking beaches and jungle hikes, perfect for nature lovers. Minca - A picturesque mountain village known for coffee tours and nature experiences in a tranquil setting. Ciudad Perdida - The Lost City of the Tairona culture, a significant archaeological site that reveals the history and culture of the region. Santa Marta City Center - The historic old town featuring colonial architecture, charming plazas, and the Gold Museum showcasing pre-Columbian history. FACTS Location - Santa Marta is located on the Caribbean coast in the Magdalena Department, Colombia. Population - Approximately 500,000 inhabitants. Climate - Tropical climate with temperatures between 25 and 30 °C. History - Founded in 1525, Santa Marta is the oldest city in Colombia. Tourism - A popular starting point for visiting Parque Tayrona and Ciudad Perdida. ACTIVITIES Visit to Tayrona National Park - Hike through the national park, enjoy the beaches, and explore nature. Trip to Minca - Discover the mountains, visit coffee plantations, and enjoy nature. Hike to Ciudad Perdida - Experience the historical and cultural significance of the lost city. City tour in Santa Marta - Explore the history and architecture of Colombia's oldest city. Sunset boat trip - Enjoy the picturesque sunset on a boat ride. Termales de Córdoba - Relax in the hot springs of Córdoba, surrounded by beautiful nature. Multiday hike on the Bunkuany Trail - Experience an adventurous hike through nature on this impressive trail. We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Discover the soul of Colombia. Our passionate travel specialists guide you through the fascinating world of pre-Columbian culture, breathtaking landscapes, and unforgettable adventures. Learn more about our dedicated team and our mission to create meaningful travel experiences that immerse you deeply in the culture and nature of this remarkable country. Welcome to Chaska Tours — your gateway to Colombia’s authentic beauty. WELCOME TO CHASKA TOURS COLOMBIA Chaska Tours is a travel agency in San Agustín , Huila Colombia. We offer customized travel experiences across the country. Our tours are focused on nature, culture and authentic experiences and we attach great importance to sustainable and responsible tourism. We want you to experience Colombia in a unique and unforgettable way. ABOUT US Chaska Tours Colombia was founded in 2005 and has been a leading provider of travel experiences in Colombia ever since. We offer a wide range of tours and activities tailored to the needs and desires of our guests. Our experienced tour guides and staff are dedicated to making your stay in Colombia unforgettable. We pride ourselves on offering our customers unique experiences in Colombia that you will never forget. Our team Chaska Family Our team is made up of experienced tour guides and staff who are passionate about giving you the best possible experience in Colombia. Everyone on our team brings unique skills and experiences to ensure your trip is unforgettable. We are proud to have a team committed to sustainable and responsible tourism and committed to preserving the beauty and culture of Colombia. Our team Become part of the Chaska family Whether it's an internship, trainee program or permanent position, apply to us. +57 318 3931897 info@chaskatours.co Name Surname Email Message Upload Document Send Thanks for your Message!

Palomino is a laid-back paradise on Colombia’s Caribbean coast, surrounded by tropical rainforest and the majestic Sierra Nevada mountains. A perfect destination for adventure, nature, and relaxation – from tubing down the river to stunning beach sunsets. Palomino Colombia’s Caribbean gem, where jungle meets stunning beaches! HIGHLIGHTS Endless golden beaches with wild, untouched nature Tubing down the Río Palomino with breathtaking mountain views Lush jungle & Sierra Nevada backdrop Rich wildlife, including monkeys, toucans & exotic birds Perfect surf conditions for beginners & advanced surfers Indigenous communities & cultural experiences Charming eco-lodges & beach bars for total relaxation FACTS Location & Accessibility: Located on Colombia’s Caribbean coast, about 1.5 hours from Santa Marta . Easily accessible by bus or taxi via the Troncal del Caribe highway Nature & Landscape: Situated between Tayrona National Park & the Sierra Nevada de Santa Marta. Features rivers, mangroves & tropical rainforest right by the ocean Climate: Average temperature: 27–32°C (81–90°F), tropical warm Culture & Community: Home to indigenous Kogui & Wiwa communities. Sustainable tourism with cultural immersion experiences ACTIVITIES Tubing adventures on the Río Palomino Jungle hikes & Sierra Nevada excursions Surf lessons & water sports activities Cultural encounters with indigenous communities Eco-lodge retreats with yoga & wellness Day trips to Tayrona National Park Boat tours & dolphin watching in the Caribbean We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

The Sierra Nevada de Santa Marta is a hidden paradise where snow-capped peaks, dense rainforests, and ancient indigenous communities coexist. Experience unforgettable trekking, vibrant culture, and stunning biodiversity in Colombia’s most magical destination. Sierra Nevada de Santa Marta The world’s highest coastal mountain range, home to breathtaking nature, indigenous cultures, and epic adventures! HIGHLIGHTS Ciudad Perdida (Lost City) – one of South America’s most significant archaeological sites Breathtaking biodiversity, from tropical jungle to snowy peaks Home to the indigenous Arhuaco, Kogui, Wiwa, and Kankuamo peoples Spectacular hikes through untouched forests and dramatic landscapes Crystal-clear rivers, waterfalls, and hidden lagoons A unique combination of adventure, ecotourism, and cultural immersion Stunning viewpoints overlooking the Caribbean coast and mountains FACTS The world’s highest coastal mountain range, with peaks over 5,700 m Over 600 bird species, making it a paradise for birdwatchers Ciudad Perdida is older than Machu Picchu and accessible only by multi-day trek One of Colombia’s most important water sources A UNESCO Biosphere Reserve and protected indigenous territory No road access – only reachable by foot, mules, or 4x4 vehicles Year-round warm temperatures in lower elevations, cooler at higher altitudes ACTIVITIES Multi-day Ciudad Perdida Trek with local guides Indigenous cultural tours with ceremonies and community visits Adventure hikes to waterfalls and hidden valleys Wildlife and birdwatching in pristine ecosystems Eco-lodging and camping experiences for sustainable travel River and waterfall excursions with swimming spots Combined tours with Tayrona National Park & Caribbean beaches We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Discover Barichara, the picturesque gem of the Santander region, known for its colonial charm, cobblestone streets, and breathtaking views. Perfect for history lovers, nature enthusiasts, and anyone seeking tranquility and authentic Colombian beauty. Barichara Picturesque village full of charm, known for its colonial architecture, cobblestone streets, and peaceful atmosphere. HIGHLIGHTS Charming colonial architecture – Historic buildings and cobblestone streets in the town center Caminos Reales – Historic walking trails leading to scenic spots Handicraft markets – Traditional local handicrafts available at the markets Barichara climbing garden – Various routes for climbing enthusiasts Panoramic views – Stunning vistas of the surrounding landscape FACTS Location – Barichara is located in the Santander Department in the northeast of Colombia. Population – Approximately 8,000 inhabitants. History – Founded in 1705 and known for its well-preserved colonial architecture. Culture – Barichara is famous for its craft tradition and local festivals. Climate – Temperate climate with temperatures ranging from 18-24°C. ACTIVITIES Hike along the Camino Real (reconstructed indigenous path) Visit to the Suárez Canyon with viewpoints Tour of tobacco fields and the traditional Caney for drying the leaves Explore the Santa Lucía Stone Church and the square in Guane Visit to the Paleontological and Archaeological Museum in Guane (fossils, artifacts, mummy) Walk through the colonial streets of Barichara - Visit churches, chapels, and historical mansions Explore craft workshops and artisan shops (baskets, paper, clothing, etc.) We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Discover Puerto Nariño, the "Amazon Paradise," a car-free eco-village in Colombia's Amazon region. Experience sustainable tourism, immerse yourself in indigenous culture, and explore unique wildlife and lush rainforests. Perfect for travelers seeking nature and authenticity. Puerto Nariño The "Amazon Paradise," offers sustainable tourism, indigenous culture, and unique nature. HIGHLIGHTS An idyllic town on the banks of the Amazon with no cars, giving it a peaceful and eco-friendly atmosphere. Tarapoto Nature Reserve: Home to pink river dolphins and other unique Amazonian wildlife. Naipata Viewpoint Tower: For a breathtaking view over the Amazon rainforest and surrounding rivers. Encounter with Indigenous Cultures: Meet local communities like the Ticuna, Cocama, and Yagua and learn about their customs and traditions. Amazon Biodiversity: A rich variety of flora and fauna, including exotic birds, monkeys, and rare plants. Eco-Tourism Focus: Sustainable tourism practices are the norm here, making Puerto Nariño a model location for eco-friendly tourism. FACTS Puerto Nariño is located in the Amazon region of Colombia, about 75 kilometers downstream from Leticia. The town is known as the "Bethlehem of the Amazon" and has around 6,000 inhabitants, mostly from indigenous communities. It is a car-free town, accessible only by foot or boat. Puerto Nariño is the second-largest urban center in the Colombian Amazon. The region is home to Lago Tarapoto, known for its pink river dolphins. It is considered one of the cleanest and most sustainable villages in Colombia. ACTIVITIES Boat tours on the Amazon: Explore the river landscape and observe pink river dolphins. Visit to Lake Tarapoto: Enjoy the wildlife and take boat tours to see the dolphins. Jungle hikes: Guided tours through the Amazon rainforest to experience its diverse flora and fauna. Visit to indigenous communities: Immerse yourself in the culture of the indigenous peoples and learn about their traditional ways of life. Mirador Naipata lookout tower: Climb the tower for a panoramic view of the Amazon. Environmental education projects: Visits to sustainable projects focusing on the conservation of the Amazon region. Fishing with locals: Traditional fishing in the Amazon and its tributaries. We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Experience the mystical Magdalena Lagoon, the source of the legendary Magdalena River. Surrounded by the stunning Andes landscapes, this destination is perfect for hikers and nature lovers seeking Colombia's rich nature and history. Laguna Magdalena The source of the Magdalena River in the heart of the Andes. HIGHLIGHTS Source of the Magdalena River: The lagoon is the origin of Colombia's most important river, a historical and geographical milestone. Breathtaking Scenery: Surrounded by mountains and dense cloud forest, the lagoon offers a spectacular backdrop. Rich Biodiversity: Home to a wealth of flora and fauna, including endemic plant and animal species of the region. Spiritual Significance: The lagoon holds cultural and spiritual importance for the indigenous communities of the area. Peaceful Atmosphere: An ideal spot for relaxation and enjoying nature, far from urban hustle and bustle. FACTS Location: The lagoon is located in Quinchana, in the Huila Department, near San Agustín. Elevation: It is situated at approximately 3,300 meters above sea level. Climate: The area is characterized by cool temperatures and frequent mist. Hydrological significance: As the source of the Magdalena River, it plays a crucial role in Colombia's water system. Conservation status: Part of a protected area aimed at preserving the ecosystem. ACTIVITIES Multi-day trekking or horseback riding tours (e.g., starting in San Agustín and ending in Popayán). We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Find answers to your questions about Colombia, our services, and the best travel preparation tips. Our FAQs page will help you get ready for your unforgettable adventure with Chaska Tours. Frequently Asked Questions If you have any questions about booking your trip with Chaska Tours, need information about the country or would like to make your travel arrangements, you can find comprehensive information in the section below. If you still can't find a suitable answer, don't hesitate to contact us - we'll be happy to help you personally. Contact Häufig gestellte Fragen Travelling with Chaska Tours Country Information Travel Preparation How does booking a trip with Chaska Tours work? Booking a trip with Chaska Tours is easy and straightforward. You can do this in just a few steps: 1. Make an Inquiry: Contact Chaska Tours to discuss your travel plans. You can do this by Email, telephone or via WhatsApp. 2. Advice and customization: Our staff will help you plan and customize your trip to ensure it meets your wants and needs. 3. Travel confirmation: After you have discussed and adjusted your travel plans, you will receive a detailed travel program and will be informed about the next steps. 4. Payment: You can easily make the required payments by credit card, bank transfer, Paypal, etc. As a rule, a deposit is due first and then a final payment two months before the trip. 5. Travel Arrangements: Chaska Tours will make all necessary arrangements, including accommodation reservations, transportation and activities, to ensure your trip goes smoothly. The travel diary with all the information will be sent to you approximately three weeks before the start of your trip. 6. Travel Experience: Enjoy your tailor-made trip with Chaska Tours and experience unforgettable adventures. Booking a trip with Chaska Tours guarantees a carefully planned and tailor-made trip where you don't have to worry about anything except enjoying your experience. What payment options are there? Chaska Tours offers various payment options. These include: 1. Bank Transfer: Guests may pay via bank transfer directly to Chaska Tours account. Bank details will be provided upon booking. 2. Credit Cards: Chaska Tours accepts major credit cards such as Visa, MasterCard and American Express. Payment can be made safely and conveniently online via the website. 3. PayPal: Travelers can also pay via PayPal, which is a secure and widely used online payment method. 4. Cash payment: In some cases, cash payment may be possible upon arrival in Colombia or at certain locations. This should be coordinated with Chaska Tours in advance. 5. Payments in crypto currencies may also be accepted. Payment can be made in different currencies. Euros, US dollars and Colombian pesos are mainly accepted. Which services are included? The services included with Chaska Tours may vary depending on the specific trip and the services booked. Typically, the following services may be included in a Chaska Tours trip: 1. Transportation: This typically includes airport transfers, transportation between destinations and domestic flights if applicable. 2. Accommodation: We offer accommodation in various categories, from basic hotels to luxury accommodation. 3. Activities and Tours: Depending on your travel plan, various activities and tours may be included in the travel price. These can be guided excursions, hikes, cultural visits and adventure activities. Entrance fees, guides and transfers are usually included. 4. Meals: Some tours may include meals, such as breakfast or lunch. This depends on the type of trip and the travel program. We can also organize fully catered trips upon request. 5. Tour Guides: We provide qualified tour guides to accompany the group and provide informative guidance and support. Depending on your wishes, these can be local guides or permanent tour guides. Various languages are offered, such as German, English, Spanish, Italian, French, Portuguese and others on request. 6. Customer Support: Customers receive support and assistance from Chaska Tours with any questions or concerns during the trip. If desired, a WhatsApp group can be opened so that there is always someone to contact if you have any questions. It is important to note that the exact services included depend on the specific trip and individual booking conditions. These will be discussed with you personally and are also clearly marked in the travel program. What are the cancellation conditions? Cancellation policies may vary by program. Generally these regulations apply: Up to 15 days before the start of the trip (21 days if the start of the trip is in high season), the customer can cancel the contract and the requested services. CHASKA TOURS SAS will charge a cancellation fee of 15% of the total value of the contract for administrative costs, unless the contract provides for different conditions. If the contractis canceled between 15 and 7 days before the start of the trip (between 20 and 15 days if the start of the trip is in high season), CHASKA TOURS SAS will charge a cancellation fee of 50% unless different conditions are specified in the contract. If the contract is canceled 7 days before the start of the trip (or 14 days if the start of the trip is in high season), or the passenger fails to use the services in To make a claim ("No Show"), no refund will be made unless otherwise stated in the specific conditions of the agreed contract. Changes by the passenger to the name, travel date or requested services, once the travel program has been confirmed, will be dealt with individually by the CHASKA TOURS SAS representative responsible for the passenger. CHASKA TOURS SAS does not charge additional fees for requested changes, except for those charged by the hotel/airline or other companies, as well as those that may arise from the difference between the services originally booked and the services to be changed. Airline tickets that have already been purchased cannot generally be refunded. How many participants take part in group tours? The number of participants on group tours may vary depending on the specific tour. Chaska Tours strives to offer a variety of group sizes to accommodate customer needs and preferences. The exact number of participants for each group tour is usually stated in the tour description and booking documents. It is important to note that the maximum number of participants for each tour may be limited to ensure a high quality experience for participants. Customers should carefully review individual tour details for group size information. As a rule, group tours from Chaska Tours take place with 2 - 12 tour participants. Is cancellation insurance offered? No, cancellation insurance is not offered by Chaska Tours. The insurance conditions in Colombia are inadequate and too expensive. For this reason, it is recommended to take out cancellation insurance from an insurance provider in your home country. This typically ensures better coverage and reliability in the event of cancellations or changes to travel plans. Are rental car trips offered? There are several reasons why we generally advise against rental car trips in Colombia and unfortunately do not organize them: 1. Traffic situation:Colombia has a challenging traffic situation, especially in urban areas. Traffic can often be hectic and chaotic, and road conditions can vary significantly from region to region. This can be stressful and dangerous for foreign travelers who are unfamiliar with local traffic conditions. 2. Road Conditions: The quality of roads and highways varies greatly in Colombia. While some major arteries are well maintained, many rural roads can be in (very) poor condition, which can make driving difficult. In some areas there is also a risk of landslides which may affect road access. 3. Language barrier: Road signs and information signs in Colombia are in Spanish. If you do not speak the language fluently and are not familiar with the local peculiarities, this can lead to misunderstandings and problems with navigation. 4. Security Concerns: Although the security situation in Colombia has improved significantly in recent years, there are still areas with security risks. Driving in remote or unsafe areas can pose a risk, especially for foreign travelers. The car must always be stored in secured parking spaces. 5. Alternative transport options: Colombia has a well-developed public transport system, including buses, shared taxis and domestic flights. These forms of transportation are often more reliable, safer and more affordable than renting your own vehicle. Private transfers are usually carried out using vehicles suitable for this route (sometimes 4x4 vehicles are necessary, etc.) 6. Below-average insurance conditions: The insurance conditions for rental vehicles in Colombia are generally inadequate. In the event of an accident or theft, coverage will be limited, which can result in significant financial burdens. This poses a risk, particularly for foreign travelers who may not be familiar with local insurance conditions. In international comparison, insurance is more expensive than average, but provides below-average coverage. 7. Poor service and long waiting times: In the event of breakdowns or technical problems with the rental vehicle, it can often take a long time for replacement or help to arrive in Colombia. The service quality and response times of local rental car companies are often unsatisfactory. This can cause significant inconvenience and delays, particularly in remote areas.For all of these reasons, we generally recommend avoiding rental cars in Colombia and instead resorting to alternative transportation options to ensure the safety and comfort of your trip. How to contact Chaska Tours? Click here to write us a message: Contact Following our email: info@chaskatours.co Below is our telephone number: +57 318 3931897 Who can I address my complaint to? You can direct your complaint to customer service. The customer service team is available to address any questions, concerns or complaints. You can contact our staff via email, phone or official website to raise your concerns and receive assistance. Chaska Tours strives to respond to customer inquiries in a timely and professional manner to ensure that your concerns are addressed appropriately.

Discover Minca, the lush paradise in Colombia’s mountains. Enjoy coffee tours, waterfalls, and the breathtaking nature of the Sierra Nevada de Santa Marta. Minca A picturesque village in the foothills of the Sierra Nevada de Santa Marta, offers a refreshing blend of mountain landscapes, coffee farms, and tropical rainforest. HIGHLIGHTS La Candelaria: A small, charming church with a beautiful view of the valley. Parque Natural Sierra Nevada: A nature park known for its biodiversity and stunning views. Pozo Azul: A picturesque waterfall and natural swimming pools, perfect for relaxing and swimming. Mercado de Minca: The local market where fresh products and handmade goods are sold. Mirador de Minca: A viewpoint offering breathtaking views of the region and the Caribbean Sea. FACTS Location: Minca is located in the Sierra Nevada de Santa Marta, about 14 km northwest of Santa Marta . Altitude: Minca is situated at an altitude of about 650 meters above sea level. Climate: Due to its elevation, Minca enjoys a pleasant, moderate climate. Population: Minca has about 7,000 residents, primarily from indigenous and Afro-Colombian communities. Ecological Importance: Minca is known for its ecological projects, including coffee production and organic farming. ACTIVITIES Hike to the waterfall: A 30-minute walk to a crystal-clear waterfall. Rafting and hiking: Adventure activities in the Minca area. Bird and butterfly watching: Discover endemic bird species and butterflies in the region. Coffee tour: Visit a traditional coffee farm and learn about coffee cultivation. Village exploration: A short tour of the small coffee village of Minca. Traditional lunch: Enjoy a regional lunch in Minca. We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Immerse yourself in Pereira, the vibrant capital of Colombia's coffee region. Explore traditional coffee farms, relax in hot springs, and visit the breathtaking Cocora Valley. This charming city offers the perfect blend of culture, nature, and unforgettable experiences for every traveler. Pereira The heart of Colombia's coffee region, captivates with its authentic atmosphere, rich culture, and picturesque landscapes. HIGHLIGHTS Plaza de Bolívar: The central square of Pereira, surrounded by historic buildings and cafés. Catedral de Nuestra Señora de la Pobreza: An impressive cathedral in neoclassical style. Jardín Botánico de Pereira: A beautiful botanical garden with a variety of tropical plants. Viaducto César Gaviria Trujillo: A striking landmark of the city, one of the longest bridges in Colombia. Parque Arboleda: A large park with green areas and recreational facilities, perfect for a relaxing walk. FACTS Location: Pereira is located in the Coffee Belt of Colombia, in the Risaralda region, and is one of the main cities of the "Eje Cafetero" (Coffee Axis). Altitude: The city is situated at approximately 1,411 meters (4,629 feet) above sea level and has a tropical highland climate. Coffee Production: Pereira is a significant center for coffee production and a key destination for coffee tours. Population: The city has around 500,000 inhabitants. Climate: Due to its location in the Andes, Pereira enjoys a mild climate with moderate temperatures year-round. ACTIVITIES Coffee tours: Visit local coffee plantations and learn all about the cultivation, harvesting, and processing of coffee. Mountain biking and bike tours: Explore the surrounding landscape by bike, ideal for adventure enthusiasts. Visit to Termales de Santa Rosa de Cabal: Hot springs in a picturesque setting – perfect for relaxation and rejuvenation. Cooking class for typical food: Learn how to prepare traditional Colombian dishes. Horseback riding tour over Valle Risaralda: Discover the beauty of the valley on horseback. Cacao tour: Visit cacao farms and learn about the chocolate-making process. Hot air balloon flight over coffee landscapes: Enjoy a hot air balloon ride over the stunning coffee landscapes. Excursion to Pijao, Córdoba, and Buenavista: Explore charming villages in the Risaralda region. Hiking in the Cocora Valley: Discover the impressive valley and its iconic wax palms. We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Explore Colombia in pictures. Our gallery page showcases the breathtaking beauty and cultural diversity of the country. Immerse yourself and be inspired by the visual impressions that will accompany your future journey with Chaska Tours. Gallery The diversity of Colombia.

Discover Cali, Colombia's salsa capital, with its tropical climate, vibrant neighborhoods, historic landmarks, and renowned dance clubs. Perfect for music and dance enthusiasts, as well as anyone looking to experience the cultural diversity and rhythm of this dynamic city. Cali Colombia's salsa capital with tropical vibes and a vibrant dance and music scene. HIGHLIGHTS Cali Zoo - One of the best zoos in Colombia, known for its animal and conservation projects. Cerro de los Cristales - A hill featuring an impressive statue of Christ and panoramic views of the city. San Antonio Neighborhood - A historic district with charming houses, crafts, and lively cafés. Parque de los Gatos - A park with a collection of cat sculptures created by local artists. Museo La Tertulia - An art museum housing a significant collection of modern and contemporary art. Parque del Perro - A popular park in Cali, ideal for walks and relaxation. Salsa Clubs - Cali is known as the world capital of salsa dancing, with many clubs and dance events. Pance River - A popular outing destination for picnics and water sports like kayaking and rafting. Museo de Oro Calima - A museum featuring a collection of pre-Columbian gold artifacts from the region. Iglesia de San Pedro - A historic church with impressive architecture and religious heritage. FACTS Location - Cali is located in southwestern Colombia, in the Valle del Cauca. Population - Approximately 2.5 million inhabitants. Climate - Tropical climate with temperatures ranging from 22-30°C. Culture - Known for its salsa music and dance, as well as its vibrant cultural and arts scene. History - Founded in 1536, it has a rich history reflected in its architecture and cultural traditions. Economy - An important economic center for trade and industry in Colombia. Education - Home to several prestigious universities and educational institutions. Transportation - Well connected by the international airport Alfonso Bonilla Aragón and a well-developed transport network. Culinary Traditions - Known for local specialties such as Cali Ajiaco and other regional dishes. Events - Famous for Feria de Cali, a large festival featuring music, dance, and cultural events. ACTIVITIES Guided City Tours - Explore the sights of Cali on a guided tour of the city. Salsa Dance Classes - Participate in salsa classes and experience the world of dance in the salsa capital. Visit to Museo La Tertulia - Experience modern and contemporary art in this significant art museum. Horseback Riding Tour - Ride leisurely along the river. Reserva San Cipriano - Explore the beauty of Reserva San Cipriano and enjoy the untouched nature. Buga and Calima - Visit the charming towns of Buga and Calima, known for their cultural treasures. Coffee Tour in Los Farallones Natural Park - Experience an exciting coffee tour in Los Farallones Natural Park, where you can learn about coffee cultivation and local flora. Isabella Grape and Sugar Cane Tour - Join a tour that introduces you to the growing areas of Isabella grapes and sugar cane, explaining the significance of these crops to the region. Visit to Parque de los Gatos - Discover the unique collection of cat sculptures and enjoy the relaxed atmosphere in the park. We are happy to advise you. Name Email-Address Message > We will get back to you as soon as possible. Destinations Barranquilla • Barichara • Bogotá • Cali • Cartagena • Chingaza • Ciudad Perdida • El Cocuy • Filandia • Guatapé • Jardín • Jericó • La Macarena • Laguna Magdalena • Las Lajas / Ipiales • Leticia • Manizales • Medellín • Minca • Mompox • Nevado del Ruiz • Palomino • Pasto • Pereira • Popayán • Puerto Nariño • Puracé • Salento • San Agustín • San Andrés • San Basilio de Palenque • San Gil • Santa Marta • Sierra Nevada de Santa Marta • Silvia • Taironaka Reserve • Tatacoa-Desert • Tierradentro • Villa de Leyva • Consult for more information. Reach Out to Us!

Explore our tailor-made travel programs in Colombia. From adventures in the Andes to cultural discoveries in the jungle, our page offers diverse opportunities to explore Colombia. Choose your dream adventure with Chaska Tours. BOOK A TOUR, GO EXPLORING Our travel proposals can serve not only as inspiration but also as a starting point for crafting your very own adventure. We are ready to blend your desires, interests, and preferences to create a customized journey that aligns with your individual vision and wishes. Catalog Our travel suggestions Explore Colombia with like-minded people in affordable and comfortable style. Our groups set off several times a year and travel to the most important destinations. Group travel See more Experience Colombia individually and comfortably with your family, friends or partner. Get inspired by one of our pre-designed tours. Individual travel See more Book individual travel modules with us. This way we can integrate unique experiences into your private tour. The combination of several building blocks is possible. Travel components See more Let our local experts advise you. We will work out a tailor-made offer according to your wishes and ideas and provide tips and ideas. Request a quote See more