Question 1

How does booking a trip with Chaska Tours work?

Accepted Answer

Booking a trip with Chaska Tours is easy and straightforward. You can do this in just a few steps:

1. Make an Inquiry: Contact Chaska Tours to discuss your travel plans. You can do this by Email, telephone or via WhatsApp.

2. Advice and customization: Our staff will help you plan and customize your trip to ensure it meets your wants and needs.

3. Travel confirmation: After you have discussed and adjusted your travel plans, you will receive a detailed travel program and will be informed about the next steps.

4. Payment: You can easily make the required payments by credit card, bank transfer, Paypal, etc. As a rule, a deposit is due first and then a final payment two months before the trip.

5. Travel Arrangements: Chaska Tours will make all necessary arrangements, including accommodation reservations, transportation and activities, to ensure your trip goes smoothly. The travel diary with all the information will be sent to you approximately three weeks before the start of your trip.

6. Travel Experience: Enjoy your tailor-made trip with Chaska Tours and experience unforgettable adventures.

Booking a trip with Chaska Tours guarantees a carefully planned and tailor-made trip where you don't have to worry about anything except enjoying your experience.

Question 2

What payment options are there?

Accepted Answer

Chaska Tours offers various payment options. These include:

1. Bank Transfer: Guests may pay via bank transfer directly to Chaska Tours account. Bank details will be provided upon booking.

2. Credit Cards: Chaska Tours accepts major credit cards such as Visa, MasterCard and American Express. Payment can be made safely and conveniently online via the website.

3. PayPal: Travelers can also pay via PayPal, which is a secure and widely used online payment method.

4. Cash payment: In some cases, cash payment may be possible upon arrival in Colombia or at certain locations. This should be coordinated with Chaska Tours in advance.

5. Payments in crypto currencies may also be accepted.

Payment can be made in different currencies. Euros, US dollars and Colombian pesos are mainly accepted.

Question 3

Which services are included?

Accepted Answer

The services included with Chaska Tours may vary depending on the specific trip and the services booked. Typically, the following services may be included in a Chaska Tours trip:

1. Transportation: This typically includes airport transfers, transportation between destinations and domestic flights if applicable.

2. Accommodation: We offer accommodation in various categories, from basic hotels to luxury accommodation.

3. Activities and Tours: Depending on your travel plan, various activities and tours may be included in the travel price. These can be guided excursions, hikes, cultural visits and adventure activities. Entrance fees, guides and transfers are usually included.

4. Meals: Some tours may include meals, such as breakfast or lunch. This depends on the type of trip and the travel program. We can also organize fully catered trips upon request.

5. Tour Guides: We provide qualified tour guides to accompany the group and provide informative guidance and support. Depending on your wishes, these can be local guides or permanent tour guides. Various languages are offered, such as German, English, Spanish, Italian, French, Portuguese and others on request.

6. Customer Support: Customers receive support and assistance from Chaska Tours with any questions or concerns during the trip. If desired, a WhatsApp group can be opened so that there is always someone to contact if you have any questions.

It is important to note that the exact services included depend on the specific trip and individual booking conditions. These will be discussed with you personally and are also clearly marked in the travel program.

Question 4

What are the cancellation conditions?

Accepted Answer

Cancellation policies may vary by program.

Generally these regulations apply:
Up to 15 days before the start of the trip (21 days if the start of the trip is in high season), the customer can cancel the contract and the requested services. CHASKA TOURS SAS will charge a cancellation fee of 15% of the total value of the contract for administrative costs, unless the contract provides for different conditions.

If the contractis canceled between 15 and 7 days before the start of the trip (between 20 and 15 days if the start of the trip is in high season), CHASKA TOURS SAS will charge a cancellation fee of 50%  unless different conditions are specified in the contract.

If the contract is canceled 7 days before the start of the trip (or 14 days if the start of the trip is in high season), or the passenger fails to use the services in To make a claim ("No Show"), no refund will be made unless otherwise stated in the specific conditions of the agreed contract.

Changes by the passenger to the name, travel date or requested services, once the travel program has been confirmed, will be dealt with individually by the CHASKA TOURS SAS representative responsible for the passenger. CHASKA TOURS SAS does not charge additional fees for requested changes, except for those charged by the hotel/airline or other companies, as well as those that may arise from the difference between the services originally booked and the services to be changed.

Airline tickets that have already been purchased cannot generally be refunded.

Question 5

How many participants take part in group tours?

Accepted Answer

The number of participants on group tours may vary depending on the specific tour. Chaska Tours strives to offer a variety of group sizes to accommodate customer needs and preferences. The exact number of participants for each group tour is usually stated in the tour description and booking documents. It is important to note that the maximum number of participants for each tour may be limited to ensure a high quality experience for participants. Customers should carefully review individual tour details for group size information.

As a rule, group tours from Chaska Tours take place with 2 - 12 tour participants.

Question 6

Is cancellation insurance offered?

Accepted Answer

No, cancellation insurance is not offered by Chaska Tours. The insurance conditions in Colombia are inadequate and too expensive. For this reason, it is recommended to take out cancellation insurance from an insurance provider in your home country. This typically ensures better coverage and reliability in the event of cancellations or changes to travel plans.

Question 7

Are rental car trips offered?

Accepted Answer

There are several reasons why we generally advise against rental car trips in Colombia and unfortunately do not organize them:

1. Traffic situation:Colombia has a challenging traffic situation, especially in urban areas. Traffic can often be hectic and chaotic, and road conditions can vary significantly from region to region. This can be stressful and dangerous for foreign travelers who are unfamiliar with local traffic conditions.

2. Road Conditions: The quality of roads and highways varies greatly in Colombia. While some major arteries are well maintained, many rural roads can be in (very) poor condition, which can make driving difficult. In some areas there is also a risk of landslides which may affect road access.

3. Language barrier: Road signs and information signs in Colombia are in Spanish. If you do not speak the language fluently and are not familiar with the local peculiarities, this can lead to misunderstandings and problems with navigation.

4. Security Concerns: Although the security situation in Colombia has improved significantly in recent years, there are still areas with security risks. Driving in remote or unsafe areas can pose a risk, especially for foreign travelers. The car must always be stored in secured parking spaces.

5. Alternative transport options: Colombia has a well-developed public transport system, including buses, shared taxis and domestic flights. These forms of transportation are often more reliable, safer and more affordable than renting your own vehicle. Private transfers are usually carried out using vehicles suitable for this route (sometimes 4x4 vehicles are necessary, etc.)

6. Below-average insurance conditions: The insurance conditions for rental vehicles in Colombia are generally inadequate. In the event of an accident or theft, coverage will be limited, which can result in significant financial burdens. This poses a risk, particularly for foreign travelers who may not be familiar with local insurance conditions. In international comparison, insurance is more expensive than average, but provides below-average coverage.

7. Poor service and long waiting times: In the event of breakdowns or technical problems with the rental vehicle, it can often take a long time for replacement or help to arrive in Colombia. The service quality and response times of local rental car companies are often unsatisfactory. This can cause significant inconvenience and delays, particularly in remote areas.For all of these reasons, we generally recommend avoiding rental cars in Colombia and instead resorting to alternative transportation options to ensure the safety and comfort of your trip.

Question 8

How to contact Chaska Tours?

Accepted Answer

Click here to write us a message: Contact

Following our email: info@chaskatours.co

Below is our telephone number: +57 318 3931897

Question 9

Who can I address my complaint to?

Accepted Answer

You can direct your complaint to customer service. The customer service team is available to address any questions, concerns or complaints. You can contact our staff via email, phone or official website to raise your concerns and receive assistance.

Chaska Tours strives to respond to customer inquiries in a timely and professional manner to ensure that your concerns are addressed appropriately.

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