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Frequently Asked Questions

If you have any questions about booking your trip with Chaska Tours, need information about the country or would like to make your travel arrangements, you can find comprehensive information in the section below. If you still can't find a suitable answer, don't hesitate to contact us - we'll be happy to help you personally.

  • How does booking a trip with Chaska Tours work?
    Booking a trip with Chaska Tours is easy and straightforward. You can do this in just a few steps: 1. Make an Inquiry: Contact Chaska Tours to discuss your travel plans. You can do this by Email, telephone or via WhatsApp. 2. Advice and customization: Our staff will help you plan and customize your trip to ensure it meets your wants and needs. 3. Travel confirmation: After you have discussed and adjusted your travel plans, you will receive a detailed travel program and will be informed about the next steps. 4. Payment: You can easily make the required payments by credit card, bank transfer, Paypal, etc. As a rule, a deposit is due first and then a final payment two months before the trip. 5. Travel Arrangements: Chaska Tours will make all necessary arrangements, including accommodation reservations, transportation and activities, to ensure your trip goes smoothly. The travel diary with all the information will be sent to you approximately three weeks before the start of your trip. 6. Travel Experience: Enjoy your tailor-made trip with Chaska Tours and experience unforgettable adventures. Booking a trip with Chaska Tours guarantees a carefully planned and tailor-made trip where you don't have to worry about anything except enjoying your experience.
  • What payment options are there?
    Chaska Tours offers various payment options. These include: 1. Bank Transfer: Guests may pay via bank transfer directly to Chaska Tours account. Bank details will be provided upon booking. 2. Credit Cards: Chaska Tours accepts major credit cards such as Visa, MasterCard and American Express. Payment can be made safely and conveniently online via the website. 3. PayPal: Travelers can also pay via PayPal, which is a secure and widely used online payment method. 4. Cash payment: In some cases, cash payment may be possible upon arrival in Colombia or at certain locations. This should be coordinated with Chaska Tours in advance. 5. Payments in crypto currencies may also be accepted. Payment can be made in different currencies. Euros, US dollars and Colombian pesos are mainly accepted.
  • Which services are included?
    The services included with Chaska Tours may vary depending on the specific trip and the services booked. Typically, the following services may be included in a Chaska Tours trip: 1. Transportation: This typically includes airport transfers, transportation between destinations and domestic flights if applicable. 2. Accommodation: We offer accommodation in various categories, from basic hotels to luxury accommodation. 3. Activities and Tours: Depending on your travel plan, various activities and tours may be included in the travel price. These can be guided excursions, hikes, cultural visits and adventure activities. Entrance fees, guides and transfers are usually included. 4. Meals: Some tours may include meals, such as breakfast or lunch. This depends on the type of trip and the travel program. We can also organize fully catered trips upon request. 5. Tour Guides: We provide qualified tour guides to accompany the group and provide informative guidance and support. Depending on your wishes, these can be local guides or permanent tour guides. Various languages are offered, such as German, English, Spanish, Italian, French, Portuguese and others on request. 6. Customer Support: Customers receive support and assistance from Chaska Tours with any questions or concerns during the trip. If desired, a WhatsApp group can be opened so that there is always someone to contact if you have any questions. It is important to note that the exact services included depend on the specific trip and individual booking conditions. These will be discussed with you personally and are also clearly marked in the travel program.
  • What are the cancellation conditions?
    Cancellation policies may vary by program. Generally these regulations apply: Up to 15 days before the start of the trip (21 days if the start of the trip is in high season), the customer can cancel the contract and the requested services. CHASKA TOURS SAS will charge a cancellation fee of 15% of the total value of the contract for administrative costs, unless the contract provides for different conditions. If the contractis canceled between 15 and 7 days before the start of the trip (between 20 and 15 days if the start of the trip is in high season), CHASKA TOURS SAS will charge a cancellation fee of 50% unless different conditions are specified in the contract. If the contract is canceled 7 days before the start of the trip (or 14 days if the start of the trip is in high season), or the passenger fails to use the services in To make a claim ("No Show"), no refund will be made unless otherwise stated in the specific conditions of the agreed contract. Changes by the passenger to the name, travel date or requested services, once the travel program has been confirmed, will be dealt with individually by the CHASKA TOURS SAS representative responsible for the passenger. CHASKA TOURS SAS does not charge additional fees for requested changes, except for those charged by the hotel/airline or other companies, as well as those that may arise from the difference between the services originally booked and the services to be changed. Airline tickets that have already been purchased cannot generally be refunded.
  • How many participants take part in group tours?
    The number of participants on group tours may vary depending on the specific tour. Chaska Tours strives to offer a variety of group sizes to accommodate customer needs and preferences. The exact number of participants for each group tour is usually stated in the tour description and booking documents. It is important to note that the maximum number of participants for each tour may be limited to ensure a high quality experience for participants. Customers should carefully review individual tour details for group size information. As a rule, group tours from Chaska Tours take place with 2 - 12 tour participants.
  • Is cancellation insurance offered?
    No, cancellation insurance is not offered by Chaska Tours. The insurance conditions in Colombia are inadequate and too expensive. For this reason, it is recommended to take out cancellation insurance from an insurance provider in your home country. This typically ensures better coverage and reliability in the event of cancellations or changes to travel plans.
  • Are rental car trips offered?
    There are several reasons why we generally advise against rental car trips in Colombia and unfortunately do not organize them: 1. Traffic situation:Colombia has a challenging traffic situation, especially in urban areas. Traffic can often be hectic and chaotic, and road conditions can vary significantly from region to region. This can be stressful and dangerous for foreign travelers who are unfamiliar with local traffic conditions. 2. Road Conditions: The quality of roads and highways varies greatly in Colombia. While some major arteries are well maintained, many rural roads can be in (very) poor condition, which can make driving difficult. In some areas there is also a risk of landslides which may affect road access. 3. Language barrier: Road signs and information signs in Colombia are in Spanish. If you do not speak the language fluently and are not familiar with the local peculiarities, this can lead to misunderstandings and problems with navigation. 4. Security Concerns: Although the security situation in Colombia has improved significantly in recent years, there are still areas with security risks. Driving in remote or unsafe areas can pose a risk, especially for foreign travelers. The car must always be stored in secured parking spaces. 5. Alternative transport options: Colombia has a well-developed public transport system, including buses, shared taxis and domestic flights. These forms of transportation are often more reliable, safer and more affordable than renting your own vehicle. Private transfers are usually carried out using vehicles suitable for this route (sometimes 4x4 vehicles are necessary, etc.) 6. Below-average insurance conditions: The insurance conditions for rental vehicles in Colombia are generally inadequate. In the event of an accident or theft, coverage will be limited, which can result in significant financial burdens. This poses a risk, particularly for foreign travelers who may not be familiar with local insurance conditions. In international comparison, insurance is more expensive than average, but provides below-average coverage. 7. Poor service and long waiting times: In the event of breakdowns or technical problems with the rental vehicle, it can often take a long time for replacement or help to arrive in Colombia. The service quality and response times of local rental car companies are often unsatisfactory. This can cause significant inconvenience and delays, particularly in remote areas.For all of these reasons, we generally recommend avoiding rental cars in Colombia and instead resorting to alternative transportation options to ensure the safety and comfort of your trip.
  • How to contact Chaska Tours?
    Click here to write us a message: Contact Following our email: Below is our telephone number: +57 318 3931897
  • Who can I address my complaint to?
    You can direct your complaint to customer service. The customer service team is available to address any questions, concerns or complaints. You can contact our staff via email, phone or official website to raise your concerns and receive assistance. Chaska Tours strives to respond to customer inquiries in a timely and professional manner to ensure that your concerns are addressed appropriately.
  • What is the best time to travel?
    Colombia is a year-round destination! As the equator runs through Colombia, the country is in the tropical climate zone and has no seasons, but alternates between rainy and dry periods throughout the year, depending on the region. For this reason, the weather in Colombia is more or less stable and we can consider the country as a "all year round destination" describe. The rainy months are usually March, April, May and September, October, November. However, it is unusual to experience all-day rain showers in Colombia's main destinations during this season unless you visit rainforest areas. There are also destinations that break out of this dynamic cycle due to their particular geographical characteristics, such as the Pacific Coast, the Amazon and the Oriental Plains. As a rough guide for the Colombian weather we can state the following: Places below 1,000 meters altitude have an average temperature of 24°C to 35°C. These places include Cartagena, Mompox, Tayrona National Park, Mavecure, Caño Cristales, Neiva, the Tatacoa Desert, Yopal, Nuquí and the Amazon. Between 1,000 and 2,000 meters altitude the temperatures fluctuate between 17°C and 24°C. Examples of places with this mild and pleasant weather are Medellín, Cali, Pereira, San Agustín or Barichara. Ciudad Perdida, Minca and Popayán are also included. Between 2,000 and 3,000 meters altitude the temperatures are around 9°C to 17°C. This group includes Bogotá, Pasto, Laguna Cocha, Sibundoy and Villa de Leyva. From 3,000 meters to around 4,000 meters the páramos (an Andean raised bog; these "water factories" only exist in five countries in the world) begin and the temperatures can sometimes drop to as low as 6°C. Sacred places for the local indigenous communities such as the Guatavita, Iguaque or Siecha lagoons, where the legend of El Dorado was born, lie in the heart of a páramo. The Laguna de la Magdalena is another example of these beautiful and unique ecosystems. From 4,000 to 5,775 meters in altitude the páramos eventually give way to beautiful snowy peaks such as the Nevado del Ruíz or those in the Sierra Nevada del Cocuy, until reaching the highest point in Colombia at the Bolívar and Colón mountains. Peaks in the heart of the Sierra Nevada de Santa Marta. The climate here can vary between 5°C and -10°C.
  • Which destinations are recommended?
    It all depends on your taste! Colombia offers a variety of fascinating destinations that are recommended for all types of travelers. Here are some of the most popular and worthwhile destinations in Colombia: 1. Bogotá: The capital of Colombia impresses with its cultural diversity, museums, historic districts like La Candelaria and culinary experiences. 2. Cartagena: This charming coastal city is famous for its well-preserved colonial architecture, historic fortifications and vibrant culture. 3. Medellín: The city of eternal spring offers modern architecture, thriving parks, innovative transport systems and an emerging arts and culture offering. 4. Santa Marta: This is the gateway to the Sierra Nevada de Santa Marta and Tayrona National Park, ideal for nature lovers and adventurers. 5. San Andrés: This Caribbean island enchants with turquoise water, white sandy beaches and great water sports. 6. The Coffee Triangle: Here you can experience Colombia's coffee culture, enjoy breathtaking landscapes and tour coffee plantations. 7. Tayrona National Park: This national park offers picturesque beaches, jungle hikes and the opportunity to visit the fascinating Ciudad Perdida. 8. Amazon Region: Discover the lush Amazon rainforest, its wildlife and indigenous cultures. 9. Pacific Coast: This region is perfect for nature lovers who want to watch whales, immerse themselves in the rainforest and explore remote beaches. 10. Salento and the Cocora Valley: Here you can expect breathtaking landscapes, hikes to the tall wax palms and charming mountain villages. 11. San Basilio de Palenque: Immerse yourself in Afro-Colombian culture and history in this unique village. 12.The Tatacoa Desert: This unique desert landscape offers the opportunity to stargaze and explore the fascinating geology. 13. San Agustín: Located in southern Colombia, San Agustín is known for its impressive archaeological sites and mysterious stone figures created by the region's ancient cultures. The Archaeological Park of San Agustín and Tierradentro National Park are UNESCO World Heritage Sites and offer fascinating insights into Colombia's pre-Columbian history. This region is a paradise for history and culture lovers and also offers beautiful mountain scenery and numerous hiking and trekking opportunities. San Agustín is a place where you can explore Colombia's past in a breathtaking natural setting. These destinations are just a selection of the many places Colombia has to offer. The country has something to offer for every type of traveler, be it cultural experiences, natural adventures, historical sites or relaxing beach days. The recommended destinations depend on your interests and preferences.
  • How many days should you plan in Colombia?
    The number of days you should plan for your trip to Colombia depends on your interests, your travel budget and the goals you want to achieve. Here are some recommendations: City trips (e.g. Bogotá, Medellín, Cartagena): For a city trip in Colombia where you want to explore the cultural and historical sights, we recommend at least 5-7 days. This gives you enough time to see the highlights of each city. Caribbean Coast (e.g. Cartagena, Santa Marta, San Andrés): You should plan at least 7-10 days for a beach holiday on the Colombian Caribbean coast. This region offers not only beaches, but also natural beauty and adventure opportunities. Nature and Adventure (e.g. Tayrona National Park, Amazon, Coffee Triangle): If your trip is primarily dedicated to exploring nature and adventure activities, depending on the destinations and activities you choose, you should plan 10- Consider 14 days or more. Round trips and combinations: If you want to explore several regions in Colombia to experience the diversity of the country, you should plan at least 14-21 days. This way you can explore different parts of Colombia at your leisure. Specialized trips (e.g. trekking, diving, bird watching): For specialized trips focused on specific activities, the recommended duration depends on the requirements of the activities. Trekking in Ciudad Perdida requires e.g. B. at least 4-5 days. It is important to note that Colombia is a diverse country with many different regions and experiences. Therefore, you should plan your travel plans accordingly to ensure that you can enjoy the desired destinations and activities in a reasonable amount of time. The exact duration depends on your individual preferences and plans.
  • What do you need to consider regarding security?
    The security situation in the country has improved significantly in recent years. There are a few points that travelers should keep in mind: Be sure to keep valuables safe and not leave your luggage unattended. It is advisable to make copies of your travel documents and keep them separate from the originals. Find out about required vaccinations and health precautions for Colombia, especially when traveling to remote regions. Be particularly careful in traffic and when using public transport. It is recommended to use licensed taxis and exercise caution when crossing roads. Be aware of ATMs and currency exchange points to avoid fraud. It is advisable to carry cash in small denominations. Respect local customs and laws. This also includes compliance with environmental protection regulations and respect for the local population. Write down important emergency contacts, including the phone number of your home country's embassy or consulate in Colombia. It is important to emphasize that Colombia has increasingly become a safe travel destination, and millions of tourists visit the country every year without any problems. With appropriate caution and preparation, you can enjoy your trip safely and worry-free. "No des papaya!" (literally: Don't give papaya!) is a typically Colombian expression used to warn you of a situation in which you could suffer a disadvantage. In Colombia the big cities are relatively safe, but like any other part of the world, it's better to have 'no papaya'. to give - The suitcase at the airport or the wallet in one Leaving a restaurant unattended, walking through dark and lonely alleys at night, or showing money and valuables on the street are some examples of giving papaya. Always being alert and using common sense are the basic rules to avoid setbacks on your journey. In the evening and at night we always recommend taking a registered taxi (via general apps such as Cabify or after consulting the hotel/restaurant). If you have any questions or concerns, please always ask the Chaska Tours team and/or your tour guide. It will show you where you can explore safely and what to look out for in each region.
  • What is the medical care like on site?
    Medical care in Colombia can vary depending on the region. Larger cities such as Bogotá, Medellín, and Cartagena have high-quality hospitals and medical facilities with well-trained staff. These cities have modern medical infrastructures that meet international standards. However, medical care may be less developed in rural or remote areas. It is advisable to exercise caution in remote areas and possibly carry a first aid kit. It is also important to note that there are two types of healthcare services in Colombia: public and private. Private healthcare is often faster and more convenient, but usually requires insurance or co-payment. Public healthcare is intended for Colombian citizens and in some cases may mean longer waiting times and less comfort. It is recommended that travelers take out travel health insurance that covers possible medical emergencies and repatriation costs. This provides additional security and access to private healthcare services if needed. It also makes sense to discuss the current health situation and the required vaccinations with a travel doctor before traveling. In summary, medical care in Colombia is good in most urban areas, but adequate preparation and caution is recommended, especially in remote regions.
  • What weather can be expected?
    The weather in Colombia varies greatly depending on the region and altitude. Due to the country's geographical diversity, Colombia's climate zones are typically divided into the following three main areas: 1. The Andean Region:This region includes cities such as Bogotá, Medellín and Manizales. The climate in the Colombian Andes is temperate to cool due to the altitude. Bogotá, the capital, has a temperate high altitude climate, with average temperatures of around 14 to 19 degrees Celsius. Rainfall is possible all year round, but there are two main rainy seasons, April to June and October to November. 2. The Caribbean Coast:The coastal regions of Colombia, including Cartagena, Santa Marta and Barranquilla, have a hot, tropical climate. Here temperatures are high all year round, with averages of around 28 to 32 degrees Celsius. The dry season on the Caribbean coast extends from December to March, while the rainy season lasts from April to November. 3. The Amazon Rainforest: The Amazon region of Colombia has a tropical rainforest climate with high temperatures and high humidity. Rain is possible all year round, but there is a heavier rainy season from December to July. It is important to note that Colombia can be a travel destination at any time of year due to its geographical diversity. However, you should consider the climate of the particular region you are visiting in order to plan your trip appropriately and take the right clothing with you. Also remember that the weather in the mountains can change rapidly, so it is advisable to prepare for changeable conditions, especially at higher altitudes.
  • What currency is there in Colombia?
    The official currency in Colombia is the Colombian Peso (COP). The approximate exchange rate is 1 EUR = 4,300 COP (November 2023). Credit cards are accepted in most establishments in major cities. However, it is always recommended to have change with you, especially in smaller places and for purchasing crafts or snacks. It should be noted that in some rural areas of Colombia it can still be difficult to use credit cards, so it is best to always have a reasonable amount of cash on hand. Some ATMs in Colombia have a maximum withdrawal limit, which is often relatively low. You should therefore ensure that enough Cash is available when traveling to more remote areas. You should only leave the hotel with the amount you need for the day.
  • How does the mobile phone system work?
    You can buy a SIM card in call shops, supermarkets, at some airports or directly in the operators' stores. The main mobile phone providers in Colombia are Claro, Movistar and Tigo. Although they all work well in major cities, the former provider usually has better regional coverage.A chip can cost around 5,000 COP (less than 2 euros), plus the cost of a first top-up, which is at least 5,000 COP. It is more convenient to use "combi" or purchase 'Prepago' packages that include calls and internet for a fixed price.It is recommended that you check the functionality of the chip before leaving the facility. In Colombia, sellers of "minutos" (minutes) that offer calls per minute at fixed rates (in addition to sweets, snacks, drinks, ...). Typically this should cost no more than $500 COP (less than 10 cents).
  • How do phone calls work in Colombia?
    The country code for Colombia is +57, after which there are various regional codes: Bogotá and Cundinamarca (1), Medellín, Antioquia, Córdoba and Chocó (4), Cali, Cauca and Valle del Cauca (2), Cartagena and the Caribbean coast (5), coffee region (6), Bucaramanga and Santander (7), the rest of the country - San Andrés, Providencia, Amazonas, Boyacá, Oriental Plains (8).Mobile phones (called "celulares" in Colombia), on the other hand, have a three-digit area code that starts with 3 and ranges from 310 to 322.To call from outside Colombia, you must dial the country code + the regional code or the mobile code + the number. To call a local phone within Colombia, dial area code 60 plus the regional code or the cell phone code plus the phone number without the country code.For example, a cell phone number is 318 393 1897, while a landline number is: (608) 837 3437 To call from cell phone to cell phone, simply dial the cell phone number directly: e.g. B. 315 7518869. To call from a cell phone to a landline in Colombia, you must dial the area code 60, then the corresponding regional code and finally the number: e.g. 60 88373437.
  • Is there a VAT exemption for tourists?
    To benefit from the tourist VAT exemption on hotels and tourist services, travelers should provide a "travel and leisure purpose" upon request from the immigration officer at the airport or other border crossing point they use to enter the country ; (ocio, vacaciones, turismo). The officer stamps the traveler's passport with the PIP-5 stamp. Different stamps or different travel purposes communicated to the immigration officer may result in the exemption not applying to the traveler and the relevant fees being charged directly by the hotel or tour operator.
  • What belongs on the packing list?
    Here are 15 useful packing tips for a trip to Colombia: Bring light and breathable clothing suitable for warm and humid climates. Colombia is a tropical country, so it's important to choose clothing that keeps you cool/warm, dries quickly and wicks away moisture. Pack comfortable shoes as there is often a lot of walking in Colombia. Flip-flops or sandals are ideal for the beach or hot days, but you should also pack a pair of sturdier shoes for hikes or long walks. Don't forget to bring sunscreen, sunglasses and a cap as the sun can be very strong in Colombia. A small umbrella or light rain jacket is essential in Colombia as it can rain at any time of the year. Mosquito spray or lotion is important as there are mosquitoes in some areas of Colombia. Remember to bring a reusable water bottle as drinking tap water is not recommended in Colombia. A secure and easy-to-carry wallet or bag is essential for storing cash, credit cards and identification papers. A guidebook, maps, or travel app can be helpful for navigating a new city and planning activities. If you bring electronic devices, be sure to bring an adapter for the electrical outlets in Colombia. Always pack a small first aid kit with important medications and bandages in case you become sick or injured. Bring a light backpack or daypack for day trips and hikes. Pack a swimsuit or bikini as Colombia has many beautiful beaches, hot springs, rivers, waterfalls and swimming opportunities. Bring a lightweight, quick-drying towel for the beach or after a hike. Pack a camera or phone with a good camera to capture Colombia's stunning landscapes and vibrant culture. A portable charger or power bank can be useful to charge your electronic devices during long days or during power outages.
  • What are the baggage regulations?
    The baggage requirements for travel in Colombia depend on the airline, the type of ticket and the class of service booked. Here is some general information about baggage restrictions: 1. Checked baggage: Most airlines in Colombia allow passengers at least one piece of baggage allowance. Weight limits vary depending on the airline and ticket class, and are typically between 15kg to 23kg for domestic flights. We usually make sure that 23kg per person is included. 2. Carry-on baggage: Carry-on baggage regulations also vary from airline to airline. As a rule, one piece of hand luggage is permitted, the weight and dimensions of which are limited. These limits can vary from 5kg to 10kg. It is advisable to check your airline's specific carry-on baggage policy, as violations of these rules may result in additional fees or problems at the airport. 3. Excess baggage: If your baggage exceeds the baggage allowance, you will usually have to pay excess baggage fees. Fees vary depending on the airline and the weight of the additional baggage. 4. Fragile items: If you are transporting fragile or valuable items, you should carry them in your hand luggage or pack them particularly well, as not all airlines are liable for damage to such items. 5. Liquids and prohibitions: Please note the safety regulations for liquids in hand luggage, which often apply in all countries. There are also restrictions on carrying certain items in hand luggage, such as sharp objects, lighters and liquids over 100 ml. It is important to check your airline's exact baggage policy before traveling as they may vary. You are welcome to contact us about this. It is advisable to follow the regulations to avoid unnecessary fees or delays at the airport.
  • Do I need a visa?
    Whether you need a visa for Colombia depends on your nationality and the purpose of your stay. Here is some general information: 1. Visa-free stay: Citizens of many countries, including most European countries, the USA, Canada, Australia and many South American countries, can travel to Colombia visa-free for tourist stays of up to 90 days. These stays may occasionally be extended for an additional 90 days. 2. Visa-required stays: If you come from a country that requires a visa, you must apply for a tourist visa or other appropriate visa at the Colombian embassy or consulate in your home country before your trip. 3. Other visa types: Colombia offers different types of visas for long-term stays, such as work, study or family reunification. The requirements and procedures for these types of visas vary, and it is advisable to check in advance with the Colombian embassy or consulate in your home country. 4. Valid Passport: Regardless of your visa status, to enter Colombia you will generally need a valid passport that is valid for at least six months beyond your intended departure date. It is important to check the specific entry requirements for your nationality before traveling as they are subject to change. The information and requirements can be found on the website of the Colombian embassy or consulate in your country. It is advisable to take care of the necessary documents well before your planned trip to avoid unpleasant surprises at the airport.
  • Which vaccinations do I need?
    The vaccinations required to travel to Colombia depend on various factors, including your current health, your travel plans and the region you will be visiting. Here are some general recommendations: 1. Routine Vaccinations: It is recommended to ensure that your routine vaccinations are up to date. These include vaccinations against tetanus, diphtheria, whooping cough (Tdap), measles, mumps, rubella, and influenza. 2. Hepatitis A: Vaccination against hepatitis A is usually recommended for travel to Colombia as hepatitis A can be transmitted through contaminated water or food. 3. Hepatitis B: Vaccination against hepatitis B may be recommended for certain travelers, particularly if they plan long stays or close contact with the local population. 4. Typhoid: Typhoid vaccination is also recommended, especially for travelers heading off the beaten path or staying in basic accommodations. 5. Yellow fever: If you are traveling from a country with a risk of yellow fever or have been in such a country in the last 6 days before your entry, you may need a yellow fever vaccination. Colombia has certain areas where yellow fever is present and proof of vaccination may be required in some regions. 6. Malaria: Depending on the regions you visit, malaria may pose a risk. It is important to speak with a travel health professional or a doctor to determine whether malaria prophylaxis is necessary and, if necessary, take a prescription medication. 7. Covid: A vaccination against the corona virus has no longer been mandatory since April 2023. It is advisable to seek medical advice from a doctor or travel health professional well before your trip to ensure you take the necessary vaccinations and precautions. Recommendations may vary depending on your health condition, planned activities and the region you are visiting. Also remember that health regulations and vaccination requirements are subject to change, so it is important to get up-to-date information before traveling.
  • How does tipping work in Colombia?
    In Colombia, tips are completely voluntary and are given based on your evaluation of the service received. However, if you would like to tip your guides and drivers based on other travelers' experiences, we recommend $10-15 per person per day for guides on a full-day tour or $5-10 on a half day tour plus 5-7 USD for driver. In restaurants, a tip of 10% is usually automatically included in the bill. This flat rate tip will appear before the total and will say "voluntary tip" on the bill. with a recommended amount, which is however not mandatory at any time. You have the freedom to increase or decrease this amount depending on how satisfied you were with the service. However, if you are dissatisfied with the service, it is also okay not to tip.
  • Are there rules of conduct and local etiquette?
    Our philosophy is to work for the sustainable development of Colombia's ecological and socio-cultural environment through tourism, to provide our employees and communities with fair and decent working conditions, to create experiences of exchange and cultural enrichment for you and the people, to minimize the impact on the environment and to support the protection of the country's natural areas and biodiversity. We would like to invite you to participate and therefore ask you to take these recommendations into account during your trip: Dealing with the community : Respect local communities, enjoy cultural diversity and learn from it with tolerance and open-mindedness. For example, ask permission if you want to take photos or enter a sacred site, and be respectful. You can also practice your Spanish by starting with the basics: "buenos días" (good morning), "por favor" (please) or "gracias" (Thanks). A smile is always welcome. Buying souvenirs from small craft shops and consuming local produce is a great way to directly support the communities you visit. You will discover many new flavors and find beautiful and authentic gifts to take home with you in every place you visit. The use of illegal drugs and the sexual exploitation of minors are crimes that are strictly punished under Colombian law, and none of our employees will tolerate such behavior on the part of travelers in the slightest. Handling the environment: Please do not throw rubbish on the streets, paths, parks and reserves and take a bag to carry it with you when you are in nature or in the country. We also recommend bringing a reusable water bottle, using rechargeable batteries, and anything else that helps create as little waste as possible. More than 23,000 animals fell victim to the illegal wildlife trade in Colombia in 2017... 9 out of 10 died on the way there. We ask that you do not support these practices and do not take any biological property from beaches, mountains, deserts and other natural places you visit. Do not mistreat people, animals, plants or objects and do not allow your fellow travelers to do so. With the people working to make your experience in Colombia unforgettable: Our tour guides and drivers have known and been traveling to Colombia for years. Please follow their instructions, they are intended to make your trip safer and more enjoyable. Do not move away from the group or from the specified routes. Please also follow the advice of local and national authorities and comply with Colombia's rules and laws. If you have any inconvenience, please let us know, we will do our best to resolve it immediately. If you would like to know more about how your trip contributes to the communities you visit, your Chaska Tours advisor will be happy to provide more information.
  • Are there any restaurant recommendations?
    Of course! Contact Feel free to contact a Chaska Tours advisor and we will give you tips tailored to your taste.< /p>
  • Do I need an adapter?
    In Colombia the electricity supply is 110 volts alternating current (A/C). This is a lower voltage than in Europe, where 220-240 volts is commonly used. Type A and B plugs are used, both of which are square. Type A has two flat parallel pins and Type B has an additional ground pin. In Colombia, if you want to use an electrical device that has a European plug with two round pins, you will need an adapter that converts the European plug to a Colombian (American) plug. It is important to note that electricity supply in Colombia is not as reliable as in some other countries. Power outages or voltage fluctuations may occur, especially in rural areas. So if you use sensitive electronic devices such as laptops or cell phones, you may want to equip them with a voltage protection device or purchase a suitable charger locally.
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